> ## Documentation Index
> Fetch the complete documentation index at: https://aczen-d43c4738.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Aczen Bilz FAQ: accounts, GST, payments, and plans

> Quick answers about account setup, GST invoicing, payments, subscription plans, and data security on Aczen Bilz — plus how to reach the support team.

Whether you're just getting started or managing day-to-day accounting tasks, this page covers the most common questions from Aczen Bilz users. If you can't find what you're looking for, reach out to the support team at [support@aczen.in](mailto:support@aczen.in) or call **+91 99087 54657**.

## Account & Onboarding

<AccordionGroup>
  <Accordion title="What documents do I need to get started?">
    To create your Aczen Bilz account you'll need the following documents ready for verification:

    * **GST registration certificate** (if you are GST-registered)
    * **PAN card** of the business or proprietor
    * **Aadhaar card** of the authorized signatory
    * **Address proof** of your business premises
    * **Proof of business incorporation** — this can be a partnership deed, certificate of incorporation, or memorandum of association depending on your business structure

    You can upload these directly during onboarding. DigiLocker integration is available for faster document retrieval.
  </Accordion>

  <Accordion title="How long does it take to set up my account?">
    Most businesses complete onboarding in under 15 minutes. Once your documents are uploaded and verified, your account is active and ready to use immediately.
  </Accordion>

  <Accordion title="Is there a free trial?">
    Yes. Every new account includes a **45-day free trial** with no credit card required. You get full access to the platform during the trial so you can explore all features before choosing a plan.
  </Accordion>

  <Accordion title="Can I open an account if I'm not GST-registered?">
    Yes, you can create an Aczen Bilz account without a GSTIN. However, generating GST-compliant invoices and filing GSTR returns requires a valid GSTIN. If you register for GST later, you can add your GSTIN from **Settings → Business Profile** at any time.
  </Accordion>
</AccordionGroup>

## Invoicing & GST

<AccordionGroup>
  <Accordion title="How are GST rates applied to my invoices?">
    Aczen Bilz automatically calculates the correct GST rate when you create an invoice. The platform determines whether the transaction is intra-state (CGST + SGST) or inter-state (IGST) by comparing your GSTIN with your customer's GSTIN and delivery address. You can also set default HSN/SAC codes for your products and services so rates are applied consistently across all invoices.
  </Accordion>

  <Accordion title="Can I customize my invoice templates?">
    Yes. You can upload your business logo, set brand colors, and customize the invoice layout from **Settings → Invoice Templates**. White-labeled invoices are available on the Growth and Scale plans.
  </Accordion>

  <Accordion title="How do I handle a GST exemption?">
    When adding a product or service to your catalog, you can mark it as **GST Exempt** or **Zero-Rated**. The invoice will then show a nil GST line for that item. For customers with a specific exemption certificate, you can note the exemption reason in the invoice remarks field.
  </Accordion>

  <Accordion title="What is an e-invoice and does Aczen Bilz support it?">
    An e-invoice (electronic invoice) is a GST invoice that is validated by the Invoice Registration Portal (IRP) and assigned a unique Invoice Reference Number (IRN) and QR code. It is mandatory for businesses above the applicable turnover threshold. Aczen Bilz generates IRP-compliant e-invoices and submits them automatically, returning the IRN and signed QR code to embed in your invoice PDF.

    <Note>
      E-invoicing applicability depends on your annual turnover. Check the latest GST notifications or consult your CA to confirm whether this applies to your business.
    </Note>
  </Accordion>
</AccordionGroup>

## Payments & Banking

<AccordionGroup>
  <Accordion title="What payment methods can my customers use?">
    Customers can pay invoices using:

    * **UPI** (GPay, PhonePe, Paytm, BHIM, and all UPI-enabled apps)
    * **Credit and debit cards** (Visa, Mastercard, RuPay)
    * **Net banking** across major Indian banks

    Payments are processed through **Cashfree Payments**, a licensed payment aggregator. A payment link is generated automatically for each invoice and can be shared via email, SMS, or WhatsApp.
  </Accordion>

  <Accordion title="Are there transaction fees?">
    Payment gateway fees apply to online collections and vary by payment method. These are standard Cashfree Payments rates and are separate from your Aczen Bilz subscription. You can view the current fee schedule in **Settings → Payment Gateway**. There are no additional fees charged by Aczen Bilz on top of gateway rates.
  </Accordion>

  <Accordion title="Can I schedule recurring payments to vendors?">
    Yes. The **Payment Scheduling** feature lets you set up one-time or recurring vendor payments in advance. You can configure payment frequency, amount, and bank account details from the **Payments → Schedule** section. This is available on all plans.
  </Accordion>
</AccordionGroup>

## Plans & Billing

<AccordionGroup>
  <Accordion title="Can I switch plans anytime?">
    Yes. You can upgrade or downgrade your subscription at any time from **Settings → Subscription**. Plan changes take effect at the start of your next billing cycle.
  </Accordion>

  <Accordion title="Is there a setup fee?">
    No. There are no setup fees and no hidden costs. The price shown on the pricing page is exactly what you pay.
  </Accordion>

  <Accordion title="Do you offer refunds?">
    Yes. All new subscriptions are covered by a **14-day money-back guarantee**. If you're not satisfied, contact [support@aczen.in](mailto:support@aczen.in) within 14 days of your first payment and a full refund will be issued.
  </Accordion>

  <Accordion title="What payment methods are accepted for my subscription?">
    You can pay for your Aczen Bilz subscription using:

    * Credit cards and debit cards (Visa, Mastercard, RuPay)
    * UPI
    * Net banking

    All subscription payments are processed securely through our payment gateway.
  </Accordion>
</AccordionGroup>

## Security & Privacy

<AccordionGroup>
  <Accordion title="How secure is my financial data?">
    Aczen Bilz uses **256-bit SSL encryption** for all data in transit and encrypts data at rest in tier-4 data centers. The platform holds **ISO 27001**, **PCI DSS**, and **SOC 2 Type II** certifications. Your account is monitored 24/7 for suspicious activity, and two-factor authentication (2FA) is available for all users.

    <Warning>
      Aczen Bilz will never ask for your password, OTP, or card details via phone, email, or SMS. Report any suspicious communication to [security@aczen.tech](mailto:security@aczen.tech).
    </Warning>
  </Accordion>

  <Accordion title="Can I export my data?">
    Yes. You can export your invoices, ledgers, reports, and GST data in **CSV, PDF, and Excel** formats from the respective sections of the app. Bulk PDF invoice downloads are available on all plans. To export your complete account data, go to **Settings → Data Export**.
  </Accordion>
</AccordionGroup>

## Contact & Support

<AccordionGroup>
  <Accordion title="How do I reach the support team?">
    You can contact Aczen Bilz support through any of the following channels:

    <CardGroup cols={3}>
      <Card title="Email" icon="envelope">
        [support@aczen.in](mailto:support@aczen.in)

        Response within 4 hours
      </Card>

      <Card title="Phone" icon="phone">
        +91 99087 54657

        Business hours
      </Card>

      <Card title="Live Chat" icon="message">
        Available at [app.aczen.tech](https://app.aczen.tech)

        24/7
      </Card>
    </CardGroup>
  </Accordion>
</AccordionGroup>